A Small Fraction of Xplore Customers in Cumberland Face Service Disconnection
Nova Scotia, October 17, 2025
Xplore, an internet service provider committed to expanding coverage in Cumberland County, is set to discontinue satellite internet service for a small group of customers in the area. This decision comes despite the company's agreement with the municipality to enhance internet service.
The email notification received by resident Don Fletcher highlights the issue, stating that the satellite beam providing internet service will be discontinued due to an inability to renew the arrangement with the provider. Fletcher, along with his neighbor Bill Strong, now faces the challenge of finding alternative internet solutions.
Xplore's Statement
In a statement to CBC News, Xplore acknowledged that the move affects a small portion of satellite customers. They are working to transition most impacted customers to other Xplore internet services, even though some may not have access to alternative solutions from the company.
Municipal Disappointment
The Municipality of Cumberland expresses disappointment, noting that Xplore is withdrawing service from the Advocate area, where it was previously available. Greg Herrett, the chief administrative officer, emphasizes the challenges of rural internet delivery and the communication concerns regarding the changes.
Assistance and Options
Customers losing service may qualify for assistance through the Build Nova Scotia rebate program, which covers one-time costs for setting up satellite internet service from a qualified provider. Fletcher and Strong, unaware of other options, are considering Starlink, a satellite internet system developed by SpaceX.
Impact on Customers
Fletcher, who has formed new habits since getting connected to Xplore in 2021, finds it challenging to imagine life without internet service. Strong, whose internet usage is primarily for entertainment and staying connected with family, acknowledges the importance of internet access for maintaining relationships with children and grandchildren scattered across Canada.
